What is your cancellation policy? We require 24 hours advanced notice to cancel. In that case, we will refund your money 100%. If you don’t give us 24 hours advanced notice, we cannot provide a refund. We feel this is fair. We also do not give pro-rated refunds if you cancel part of the way through your reservation as we have already allocated resources based on your request.
Wind & Weather If for any reason wind or weather gets in the way of our paddle boarding lesson or excursion, we will reschedule, re-route or provide a rain check. If rescheduling is not an option, no problem! You’ll receive a full refund. Rain and storms on Delmarva are usually very localized and pass by quickly. If it’s raining in Rehoboth, it could be sunny in Milton or vice versa. If you have any weather questions, please call. We do not launch if there are high winds or lightening, but we will launch in drizzling conditions. In the event of wind, low tide or traffic congestion, we reserve the right to relocate the group to an alternate venue within a 20-30 minute drive. If the weather becomes unstable during an excursion, our guides reserve the right (and we have a responsibility) to end the excursion early for safety purposes. If the excursion was not 60% completed, we can issue a credit for the unused portion, but we do not issue refunds for this situation. If the excursion is > 60% completed, we consider it completed. Check the weather before you go!
When is the best time to go paddle boarding? Mornings and evening typically have the least amount of wind. These are very good times for paddle boarding.
Allow lots of time for beach traffic. Please aim to arrive 10-15 minutes before your renta/ or excursion. For guided excursions, you must arrive on time, arriving late is disruptive for the instructor and other clients. We launch tours on time.
- Late Return: A fifteen (15) minute grace period is allowed for time overages, beyond that customers will be charged for a FULL additional hour.
- If a chase boat is dispatched to locate you, even without need of a rescue, customers will additionally be charged $25 for a retrieval.
- If you break or damage our gear, we have a right to charge for replacement or repair costs. Please treat our equipment with respect. Paddle are meant for propelling through water. They are not meant to pry, shovel or push off of hard surfaces such as the ground, trees, rocks or salt marshes.
Do we have to have a guide or can we just rent paddle boards and go on our own? If you are an experienced paddle boarder and at least 18 years old, we’ll help get you launched, to make recommendations on safe locations for paddle boarding, and send you off. Children under 13-17 can paddle along if a parent or guardian signs a waiver, sets boundaries for their children and stays on site to enforce those boundaries. A guide is required for children under 12. You should definitely take a phone with you in case of an emergency. We offer cell phone DryPaks for $19.95. We do have a $25 per person rescue fee if you do not listen to our suggestions regarding conditions and boundaries.
Can we rent a board or kayak and share it (swap) between numerous people? NO. This creates a lot of extra work for our staff as each person will need to be fitted for a paddle and life vest. It also creates congestion at our launch spot. For these reasons, we do not allow sharing or swapping of equipment at our Dewey Beach concession.
How old must a child be to go paddle boarding? Please watch this video regarding the industry's suggestion on children. The answer to this question is condition dependent, primarily the wind, and it should be less than 10 mph. As a guideline, when conditions are optimal, we suggest age 10. Children must understand left from right and they must be able to follow directions such as "paddle right" or "back paddle left". The child must know how to swim and they must have enough arm strength to pull a paddle through the water. They must also have enough coordination to maneuver the paddle for steering purposes. Please make sure children are fed and hydrated before bringing them on an excursion.We work with parents using common sense and make decisions based on the venue, weather conditions, amount of PWC traffic on the water and the parent’s knowledge of their child’s abilities. There is a reputable local child care facility that has drop in day care M-F in the summer. It's called Kids' Cottage. We have a minimum age of 13 for a child to go on an excursion in the right conditions. Parents should book a private group lesson for a family with children less than 13.
Can my child ride along with me on my board? That's a balancing act, and you may not be able to keep up with the rest of the group. We therefore do not allow ride-alongs on guided excursions. If you would like to rent a board and go on your own, we do allow children under the age of 8 to ride along with a skilled adult paddle boarder only if the child knows how to swim. Children must wear life vests and there . No exceptions. Please be advised, if your child falls in, you could become separated from your child in wind or current, therefore it is advisable to do this only at a kid friendly venue on a non-windy day; such as our Bay Resort location; which is shallow. Local childcare is available on an hourly basis M-F at Kids Cottage in Rehoboth. This is a reputable organization.
Can I rent a paddleboard or kayak and take it off site? Yes you can. We offer daily, multi-day and weekly rentals. Prior reservations are highly suggested. If you have the means of transporting gear safely, you can pick it up at our shop in Rehoboth Beach or we can deliver gear to you locally for a onetime $25 delivery fee. In season, we deliver in the morning on our way in and in the evening on our way home. Most of our gear and vehicles are deployed each morning for excursions so we may not be able to deliver gear mid-day. When renting off site, you should have some paddling skills and follow the USCG rules and regulations regarding paddle boarding. You need to also be mindful of the weather. Always take a communications device with you. New for 2018, we can offer delivery service by water to locations around the perimeter of the Rehoboth's Bay NE area. In some areas, you may have to walk out into the water to receive delivery of gear and sign a liabiity wavier.
What if I fall in? Our boards are very stable! The small percentage of folks who do fall in find it’s not that bad and quite exhilarating. In most of our paddleboarding areas, the water is only 2-4 feet deep. Most people just walk or swim over to their board and crawl back on. If you have paid for a guided excursions, a guide will paddle over to assist if you need help. You’ll have a life vest too! Its only water, so fear not! You must be physically fit enough to crawl back onto a paddleboard or kayak.
What if I can’t swim? All participants must know how to swim to paddle board with us. If you cannot swim, we’re sorry, but you can NOT go paddle boarding or kayaking with us. This is an insurance requirement. Please go take a swimming lesson at a local pool.
Save time at check in by completing your liability waiver on-line before you arrive. This will help get you on the water quicker! Be sure to enter the event coordinator's last name in the Associated Party field so we can group your waivers together. You can also Download and print the Liability Waiver here.
Do I need experience to paddle board? NO! Most of our customers are first timers! We cater to families and beginners and provide a lesson with all guided excursions. You should, however, be physically able to get to a standing position from your hands and knees and you should not have any balance issues.
What if I want to take a board in the ocean? We do not suggest beginners go paddle boarding in the ocean. If you do want to rent a board and go in the ocean, please let us know so we can provide you with a leash. Be sure to follow Coast Guard regulations for paddle boarding and double check with your local life guards to understand the rules and regulations before you rent a board. Each town may have a different set of rules and regs. Some beaches do not allow paddle boarding during guarded hours.
Is there anything I need to do to prepare for my paddle boarding adventure? Yes! Eat breakfast and come fully hydrated, bring a towel and a change of clothes in case you get wet. Wear sunscreen and shades. We highly suggest safety straps for your sunglasses. Some venues are wooded and you may consider bug spray. Be sure kids are fed and hydrated. Please do not spray sunscreens at our beach concession (allergies present).
Must I wear water shoes? Most people prefer paddle boarding bare foot, but you can wear water shoes if you’d like. We cannot, however, be responsible for anything in the water that you may step on. When in doubt, use common sense.
Where can I get my own paddle board? We sell paddle boards at our showroom in Rehoboth Beach – TAX FREE - and you can try before you buy. We also allow rental credit to be applied toward the purchase of a paddle board up to $50 (within 7 days) so your investment in rentals and tours is not a sunken cost. We also sell our rental fleet for about 20% off at the end of season (late August).
Is parking FREE? Some venues have free parking, many do not. Parking in Dewey Beach along Dagsworthy Street is metered so please download the Park Mobile APP prior to arriving. (No restrooms on site). Parking is free before 10 a.m. and after 5 p.m. on Mondays, Tuesdays and Wednesdays. Parking at Milton Memorial Park is free. Parking in Lewes is metered with Park Mobile APP, and free after 6pm.
I have a bad knee or bad back. Can I still go paddle boarding? When in doubt, check with your doctor. You must sign a Declaration of Fitness Waiver. All paddle boarders start on their knees so you must be in adequate physical shape to kneel on your knees and then go to a standing position from your hands and knees. You must also be in good enough physical condition to be able to heave yourself back up on a paddle board in case you fall off in water over your head. Use common sense and please know your own physical limitations.
What is an appropriate tip for my guide? Tipping etiquette is the same as in the restaurant or any service industry. 15%-20% is the norm if you feel you received great service. Guides are there to keep you safe and give you and your family a great time and they work super hard for you. If for any reason you don't feel your guide was tip worthy, please let us know what we can do to improve.
What is the weight limit? We have boards that will float almost all sizes of paddlers. Please let us know ahead of time if you have XL or XS riders.
Rental Weight Limit for Single Kayak - 250 LBS
Rental Weight Limit for Tandem Kayak - 450 LBS.