Please read this BEFORE calling with questions.
We have a limited number of people who are available to answer the very busy phones. We very much appreciate you reading this over before you call as most questions are answered here.
How much does it cost to go paddle boarding or kayaking? Our price menu is here.
Do you offer parasailing, jetskis or pontoon boats? NO, we offer only wind or human powered watersports. We do have a rescue boat but that's not available for rent.
What is your cancellation policy? We require 24 hours advanced notice to cancel watersports. In that case, we will refund your money 100%. If you don’t give us 24 hours advanced notice, we cannot provide a refund. We feel this is fair. We also do not give pro-rated refunds if you cancel part of the way through your reservation as we have already allocated resources based on your request. All sales are final. COVID cancellations inside the 24 hour cancellation policy will be given a credit on file to be used before the end of the current season. We will not give refunds if you cancel within 24 hours of your scheduled time. For sales, we do not give refunds for used or demo equipment.
Wind & Weather If for any reason wind or weather gets in the way of our paddle boarding lesson or excursion, we will reschedule, re-route or provide a rain check. If rescheduling is not an option due to no breaks in inclement weather, no problem! You’ll receive a full refund. You can not however, reschedule, then cancel later, especially last minute. We schedule guides in to support you so please hold true to your reservation and we will too. We will make every attempt to get you on the water. Please know your party should be flexible to work around rain / wind situations. Rain and storms on Delmarva are usually very localized and pass by quickly. If it’s raining in Rehoboth, it could be sunny in Milton or vice versa. We do not launch if there are high winds or lightening, but we will launch in drizzling conditions. In the event of wind, low tide or traffic congestion, we reserve the right to relocate the group to an alternate venue within a 20-30 minute drive. If the weather becomes unstable during an excursion, our guides reserve the right (and we have a responsibility) to end the excursion early for safety purposes. If the excursion was not 60% completed, we can issue a credit for the unused portion, but we do not issue refunds for this situation. If the excursion is 60% or > 60% completed, we consider it completed. Always check the weather (and wind) before you go paddling!
Do you have lockers? No. Lockers would probably corrode in our salt water environment. We do provide cubbies and someone is on sight at all tiimes to keep an eye on things. We suggest that you lock your valuables in your car and to use our cubbies for keys, towels, flip flops.
How old must a child be to ride in a tandem with an adult? While there is no age limit, there is an ability requirement. Your child must be able to tread water with a life vest on long enough for you to pull them out of the water into the kayak. You know your child's ability better than we do. Swimming is an essential life skill that all able bodied persons should have. It's always best to put your kids in swimming lessons. Also, please note: our venue is probably no more than 5'-6' deep. In most paddling areas, it's 2-4' deep.
Can a small child sit in between 2 Adults in a Tandem Kayak? Yes, however, SMALL being the keyword. Tandem kayaks have a weight capacity of about 400-450 lbs. A larger child would create a crowded situation.
When is the best time to go paddle boarding or kayaking? Mornings and evening typically have the least amount of wind. These are very good times for paddlesports. Always check the wind forecast before any watersport activity. It's best to pick days when it's 5-10 mph for paddleboarding and 5-15 for kayaking. Use the WIND Alert APP
Some members of our party have their own SUP/kayak. Are they able to launch and ride with those that are renting from you? Yes, just around the corner. Persons with their own equipment can launch at the end of Dagsworthy Street, Bayside. It's right beside the Big Green Building called IVYs. That is about 50 yards from our launch. We are on the other side of Sunset Park behind the Bay Resort Motel. Wear shoes launching at that location. There could be broken glass or broken asphalt.
What can I expect to see on an excursion? Picture 1 is the Rehoboth Bay, Picture 2 is the Broadkill River, Picture 3 is the Delaware Bay in Lewes.
The picture above is the Rehoboth Bay, Dewey Beach - you may see herons, waterfront houses, marinas, waterfront restaurants / bars with live music, a hotel or two, osprey, fiddler crabs, an occasional dolphin, eel or turtle. Along the marsh, you may see mussels with crabs nibbling about. There is not a lot of motorized traffic along the north end of the bay, which is where we suggest you paddle. You will also see Thompson Island (really a pennisula). This is a protected area that has ancient burial grounds - American Indians. Please do not land or walk around on this property as you could get a citation from a park ranger. This venue is waist to chest deep in most areas. Some areas have a sandy bottom, some areas have a mushy/mucky bottom.
The Broadkill River, Milton - Herons, Turtles, Eagles, lots of trees along both shore lines. You may see duck blinds as well. There is a waterfront restaurant nearby called Irish Eyes. There could be an occasional boat so listen and move over if you hear one coming. We launch on a boat ramp behind the Public Library. This venue is shallow in some areas and dredged for boats in other areas. There is a preserve with a dock and picnic tables a couple miles east of the boat ramp.
This is the Delaware Bay in Lewes where we offer an evening paddleboard excursion. You may see dolphin, skates, an occasional whale or seal, 2 light houses, the Cape May / Lewes Ferry, a sailboat or two, pontoon boats, unobstructed sunsets, the wind turbine near the Marine Science Center, the Ship Reporting Tower and a couple fishing piers. This is a deeper water venue so there could be larger fish, including sand sharks or other sharks as surf fisherman nearby may be using bait that could attract larger fish. Even whales have sadly beached and perished in this general area before.
Late Arrivals - Traffic
Allow lots of time for beach traffic. Whatever time you think you need, triple it during July and August. Please aim to arrive 10-15 minutes before your rental or excursion. For guided excursions, you must arrive on time, arriving late is disruptive for the instructor and other clients. We launch tours on time. If you are renting, your time may be cut short as we allocate equipment for 1 or 2 hours from your original start time.
- Late Return: A fifteen (15) minute grace period is allowed for time overages, beyond that customers will be charged for a FULL additional hour.
- If a chase boat is dispatched to locate you, even without need of a rescue, customers will additionally be charged $25 for a retrieval. We give you good info on where to paddle to prevent the need for a rescue. Please listen to our local expertise. We know our venue and we know visitors may not understand winds and currents.
- If you break or damage our gear, we have a right to charge for replacement or repair costs. Please treat our equipment with respect. Paddle are meant for propelling through water. They are not meant to pry, shovel or push off of hard surfaces such as the ground, trees, rocks or salt marshes.
Do we have to have a guide or can we just rent paddle boards and go on our own? If you are an experienced paddle boarder and at least 18 years old, we’ll help get you launched, to make recommendations on safe locations for paddle boarding, and send you off. Children under 13-17 can paddle along if a parent or guardian signs a waiver, sets boundaries for their children and stays on site to enforce those boundaries. A guide is required for children under 12. You should definitely take a phone with you in case of an emergency. We sell DryPaks starting at around $9. We do have a $25 per person rescue fee if you do not listen to our suggestions regarding conditions and boundaries.
Can we rent a board or kayak and share it (swap) between numerous people? NO. This creates a lot of extra work for our staff as each person will need to be fitted for a paddle and life vest. It also creates congestion at our launch spot. For these reasons, we do not allow sharing or swapping of equipment at our Dewey Beach concession.
How old must a child be to go paddle boarding? Please watch this video regarding the industry's suggestion on children. The answer to this question is condition dependent, primarily the wind, and it should be less than 10 mph. As a guideline, when conditions are optimal, we suggest age 10. Children must understand left from right and they must be able to follow directions such as "paddle right" or "back paddle left". The child must know how to swim and they must have enough arm strength to pull a paddle through the water. They must also have enough coordination to maneuver the paddle for steering purposes. Please make sure children are fed and hydrated before bringing them on an excursion.We work with parents using common sense and make decisions based on the venue, weather conditions, amount of PWC traffic on the water and the parent’s knowledge of their child’s abilities. We have a minimum age of 13 for a child to go on an excursion in the right conditions. Parents should book a private group lesson for a family with children less than 13. It's always a good idea for a parent to take a tow rope or leash just in case you need to tow them back in. We can provide this for you. There is a reputable local child care facility that has drop in day care M-F in the summer. It's called Kids' Cottage.
Can my child ride along with me on my board? That's a balancing act, and you may not be able to keep up with the rest of the group. We therefore do not allow ride-alongs on guided excursions. If you would like to rent a board and go on your own, we do allow children under the age of 8 to ride along with a skilled adult paddle boarder only if the child knows how to swim. Children must wear USCG type III life vests. No exceptions. Please be advised, if your child falls in, you could become separated from your child in wind or current, therefore it is advisable to do this only at a kid friendly venue on a non-windy day; such as our Rehoboth Bay / Dewey Beach location; which is shallow. Pick a day when the winds are forecasted very light, like 2-10. Local childcare is available on an hourly basis M-F at Kids Cottage in Rehoboth. This is a reputable organization.
Can I rent a paddleboard or kayak and take it off site? Yes you can. We offer daily, multi-day and weekly rentals. Prior reservations are highly suggested. If you have the means of transporting gear safely, you can pick it up at our shop in Rehoboth Beach or we can deliver gear to you locally for a onetime $29 delivery fee. In season, we deliver in the morning on our way in and in the evening on our way home. Most of our gear and vehicles are deployed each morning for excursions so we may not be able to deliver gear mid-day. When renting off site, you should have some paddling skills and follow the USCG rules and regulations regarding paddle boarding. You need to also be mindful of the weather. Always take a communications device with you. We can offer delivery service by water to locations around the perimeter of the Rehoboth's Bay NE area, including the Delaware Seashore State Park Tower Road and/or New Road. In some areas, you may have to walk out into the water to receive delivery of gear.
What if I fall in? Our boards are very stable! The small percentage of folks who do fall in find it’s not that bad and quite exhilarating. In most of our paddleboarding areas, the water is only 2-4 feet deep. Most people just walk or swim over to their board and crawl back on. If you have paid for a guided excursions, a guide will paddle over to assist if you need help. You’ll have a life vest too! Its only water, so fear not! You must be physically fit enough to crawl back onto a paddleboard or kayak.
What if I can’t swim? All participants must know how to swim to paddle board with us. If you cannot swim, we’re sorry, but you can NOT go paddle boarding or kayaking with us. This is an insurance requirement. Please go take a swimming lesson at a local pool. We feel that the ability to swim is a necessary life skill.
Save time at check in by completing your liability waiver on-line before you arrive. This will help get you on the water quicker! Be sure to enter the event coordinator's last name in the Associated Party field so we can group your waivers together. You can also Download and print the Liability Waiver here.
Do I need experience to paddle board? NO! Most of our customers are first timers! We cater to families and beginners and provide a lesson with all guided excursions. You should, however, be physically able to get to a standing position from your hands and knees and you should not have any balance issues.
What if I want to take a board in the ocean? We do not suggest beginners go paddle boarding in the ocean. If you do want to rent a board and go in the ocean, please let us know so we can provide you with a leash. Be sure to follow Coast Guard regulations for paddle boarding and double check with your local life guards to understand the rules and regulations before you rent a board. Each town may have a different set of rules and regs. Some beaches do not allow paddle boarding during guarded hours.
Is there anything I need to do to prepare for my paddle boarding adventure? Yes! Eat breakfast and come fully hydrated, bring a towel and a change of clothes in case you get wet. Wear sunscreen and shades. We highly suggest safety straps for your sunglasses. Some venues are wooded and you may consider bug spray. Be sure kids are fed and hydrated. Please do not spray sunscreens at our beach concession (allergies present).
Must I wear water shoes? Most people prefer paddle boarding bare foot, but you can wear water shoes if you’d like. We cannot, however, be responsible for anything in the water that you may step on. When in doubt, use common sense.
Where can I get my own paddle board? We sell our rental fleet each year for about 20% off at the end of season (late August). Our rental boards have been used for about 4 months each season.
Is parking FREE? Some venues have free parking, many do not. Parking in Dewey Beach along Dagsworthy Street is metered so please download the Park Mobile APP prior to arriving. (No restrooms on site). Parking is free before 10 a.m. and after 5 p.m. on Mondays, Tuesdays and Wednesdays. Parking at Milton Memorial Park is free. Parking in Lewes is metered with Park Mobile APP, and free after 8pm.
I have a bad knee or bad back. Can I still go paddle boarding? When in doubt, check with your doctor. You must sign a Declaration of Fitness Waiver. All paddle boarders start on their knees so you must be in adequate physical shape to kneel on your knees and then go to a standing position from your hands and knees. You must also be in good enough physical condition to be able to heave yourself back up on a paddle board in case you fall off in water over your head. Use common sense and please know your own physical limitations.
What is an appropriate tip for my guide? Tipping etiquette is the same as in the restaurant or any service industry. 15%-20% is the norm if you feel you received great service. Guides are there to keep you safe and give you and your family a great time and they work super hard for you. If for any reason you don't feel your guide was tip worthy, please let us know what we can do to improve.
What is the weight limit? We have boards that will float almost all sizes of paddlers. Please let us know ahead of time if you have XL or XS riders.
Rental Weight Limit for Single Kayak - 230 LBS
Rental Weight Limit for Tandem Kayak - 400 LBS.
Can my dog paddle with me? If you would like to rent a board and take your dog or cat with you, please arrange to launch next to us at the end of Dagsworthy Street.